Return & Refund Policy
1. Eligibility for Returns
We want you to be fully satisfied with your purchase. If you are not happy with your order, you may return it under the following conditions:
- The item must be unused, undamaged, and in its original packaging.
- Returns must be requested within 7days of receiving the product.
- Custom or personalized items are not eligible for returns unless they are defective or damaged.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us at solution.edgezz@gmail.com with your order details and reason for return.
- Once approved, we will provide you with a return shipping address.
- Ship the item back using a trackable courier service. Return shipping costs are non-refundable unless the product is defective or incorrect.
- Once we receive the item, we will inspect it and notify you about the approval or rejection of your return.
3. Refund Policy
- If your return is approved, a refund will be issued to your original payment method within 7 business days.
- Shipping charges are non-refundable, except for defective or wrong items.
- If you haven’t received your refund within the expected time, please check with your bank or payment provider before contacting us.
4. Exchanges
- We only replace items if they arrive defective, damaged, or incorrect.
- If you need an exchange, contact us at solution.edgezz@gmail.com within 7 days of receiving your order.
5. Non-Returnable Items
The following items cannot be returned or refunded:
- Used or damaged products due to customer handling.
- Custom or personalized orders.
- Items purchased on final sale or clearance.
6. Cancellations
- Orders can be canceled within 24 hours of purchase. Once shipped, cancellations are not possible.
7. Contact Us
For any return or refund-related queries, feel free to reach out to us:
📧 Email: solution.edgezz@gmail.com
📞 Phone: +923060201000