FAQs
1. Orders & Payments
Q: How do I place an order?
A: Simply browse our website, select your desired products, add them to your cart, and proceed to checkout. Follow the payment instructions to complete your purchase.
Q: What payment methods do you accept?
A: We accept credit/debit cards, Cash on Delivery, and other secure payment gateways. All transactions are encrypted for security.
Q: Can I cancel or modify my order?
A: Orders can be canceled or modified within 24 hours of purchase. Once shipped, cancellations are not possible.
2. Shipping & Delivery
Q: How long does shipping take?
A: Shipping times vary depending on your location:
- Standard Shipping: 3-5 business days
- Express Shipping: 2-3 business days
Q: Do you offer international shipping?
A: No, we not ship worldwide! We work on it.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can track your package using the provided link.
3. Returns & Refunds
Q: What is your return policy?
A: We accept returns within 7 days of delivery. Items must be unused, in original packaging, and in perfect condition. Read our Return & Refund Policy for more details.
Q: How do I request a refund?
A: If your return is approved, we will process your refund within 7 business days to your original payment method.
Q: What if my item is damaged or defective?
A: If you receive a damaged or incorrect item, contact us within 7 days with photos, and we will replace or refund your order.
4. Customer Support
Q: How can I contact customer service?
A: You can reach us via:
📧 Email: solution.edgezz@gmail.com
📞 Phone: +923060201000
Q: What are your customer support hours?
A: Our team is available 11 AM - 7 PM, Pakistan Time Zone from Monday to Friday.